From Salesforce to Air India, here are the companies using ChatGPT


  • ChatGPT is now used by companies to improve the customer experience.
  • Companies like Sales teamAir India, Duolingo and others use ChatGP powered tools in their businesses.
  • Here are some of the best companies using ChatGPT.

ChatGPT, de AI chatbot developed by OpenAI, has recently become one of the most popular tools due to its ability to solve problems and answer user queries quickly.

Some companies were initially hesitant to use tools like ChatGPT, but it is now seen as an important tool to increase productivity and the consumer experience. Companies have now started using and integrating ChatGPT into their business.

Here are some of the companies using ChatGPT –


Companies using ChatGPT

Sales team

Cloud-based software giant Salesforce announced its partnership with ChatGPT and introduced its own Einstein GPT, a tool based on OpenAI’s chatbot to create the first generative AI for its customer relationship management (CRM) tools.

The tool is used to compose emails, schedule meetings, automatically generate personalized agent chat responses to customers, provide customer insights, and more.

Air India

Air India is the first airline company in India to announce that it will use ChatGPT to improve the customer experience on its website. The airline will reportedly use the latest version of ChatGPT, GPT4, to improve the FAQ section, pilot briefings and more.


Microsoft was one of the first companies to integrate ChatGPT. The search giant has used the latest version of ChatGPT, GPT4, for its Bing Chat service, which is available with the latest version of Microsoft Edge.

Bing Chat works just like ChatGPT and quickly answers user questions.


Popular messaging app Snapchat is also jumping on the AI ​​bandwagon. The company has introduced a ChatGPT powered AI chatbot called “My AI”. My AI is currently only available to Snapchat Plus subscribers and is a watered down version of ChatGPT.


Popular language learning app Duolingo has announced Duolingo Max, a subscription service that offers customized lessons to users to help them learn with ease. Duolingo Max uses GPT-4 to allow users to ask questions such as “Explain my answer” and “Roleplay”.


In addition to using ChatGPT for its CRM, Salesforce also integrates ChatGPT with Slack. Slack users will soon have access to a new assistant called “Einstein”, which will help users draft answers, summarize threads, research a particular topic, and more.


Developed as an alternative to Twitter, Indian microblogging platform Koo has also integrated ChatGPT into its platform. It helps creators compose and compose messages with ChatGPT. Currently, the feature is only available to authenticated users and will be rolled out to all users soon.

Bain & Company

Global management consulting giant Bain & Company is partnering with OpenAI to integrate its AI chatbot into its management systems. Beverage giant Coca Cola is reportedly the first major consumer products company to adopt the management tool.


Shop, a popular e-commerce app, has used ChatGPT to develop a shopping assistant that helps users quickly buy products by asking them questions about their budget, preferences, and more.


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