Harsha approached the District Consumer Disputes Redressal Commission, Koppal, against Flipkart Internet Private Limited and Sane Retails, complaining that he was carrying a small keyboard phone with a “
He claimed in his complaint, which is dated 2021, that he was paid ₹48,999 and demanded a refund and also compensation for the lack of service and the mental anguish he suffered.
The complainant said he was shocked after opening the package he received as it contained a small phone with keypad and 140 grams of detergent instead of the booked Apple iPhone 11 (Green 65GB).
It held Flipkart and its retailer responsible for poor service and said their actions and behavior fall under unfair trade practices as they sold or shipped the wrong item than the one purchased, even after being charged the full amount of the product.
The Commission, comprising President AG Maldar, Female Member GE Sowbhagyalakshmi and Member GS Patil, ordered that Flipkart and Sane Retails “be jointly and severally liable to pay damages of Rs 10,000 for deficient services and unfair business practices and ₹15,000 for mental distress. , physical harassment and litigation costs.”
They were also ordered to pay back the cost of the phone, ₹48,999, all within eight weeks.
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