Toyota is offering to repurchase its bZ4X electric SUV crossovers after the vehicle was recalled in June. as first reported by Electrek. The recall, issued by Toyota less than two months after the bZ4X was released, concerns loose hub bolts on the wheel that could loosen it while driving.
Toyota initially advised owners of the bZ4X not to drive the vehicle and suggested that they notify their local Toyota dealer so that they can collect and store the car while waiting for a repair. The company would then give customers a free loaner car in return.
But a letter to customers obtained by: Electrek and confirmed by The edge reveals that Toyota is also offering to redeem a few additional freebies in return for the inconvenience, including a $5,000 credit, extended warranty, and free charging at EVgo-owned charging stations through the end of 2024 (assuming customers have their get car back by then). However, if an owner is not happy with these options, Toyota says it will repurchase the $42,000 and above vehicle.
“We know that our customers have many choices when it comes to purchasing a vehicle. We appreciate their loyalty and support them through this recall,” Toyota said in a statement obtained by The edge. “However, if a customer does not want to proceed with the options offered, we will offer to buy back their bZ4X.” Toyota adds that the buyback will depend on the owner’s condition and circumstances.
Neither the letter nor the statement provide any additional context as to when the issue will be resolved. The recall concerns about 2,700 vehicles, but it’s unclear how many of these have actually been delivered. The Subaru Solterra, which is built on the same platform, is also affected by the recall.
The bZ4X marks Toyota’s first attempt at an all-electric vehicle, and it’s off to a bit of a bumpy start. Hopefully, Toyota will iron out any remaining issues before delivering more vehicles and ramping up production to meet its $17 billion goal of bringing 30 new EVs to market by 2030.
Correction Aug 6, 6:28 PM ET: An original version of the article stated that the bZ4X recall was for the loose steering wheel bolts, when it was actually for loose wheel bolts. We regret the mistake.